1 Message
ACP_Applied three times through Xfinity_NO RESPONSE, NO APPROVAL
I have been approved for ACP and have applied it toward my Xfinity bill THREE TIMES. No one has gotten back to me that it has been approved. Calling customer service is futile—I was passed from one person to the next with no one helping me.
XfinityEva
Official Employee
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1.8K Messages
2 years ago
Good morning @user_53x2vq we can definitely check here if your application is pending or approved, however we are limited to certain information. The best place to start would be at https://www.xfinity.com/learn/internet-service/acp
To check here, please send us a direct message with your full name and service address to get started.
To send a direct message:
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Again
Expert
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32K Messages
2 years ago
@user_53x2vq the information you gave to the National Verifier must match exactly the information Comcast has for you!
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