ACP

I have been approved for ACP and told to notify my Internet Provider. Have been trying over and over again and nothing works! I know we have until Feb7th. Why is this happening.....can you advise me?

Thank you

Karen [Edited: "Personal Information"]

Responses

XfinityEricB

Official Employee

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2.1K Messages

1 year ago

caseyg1 Are you having trouble with finding the form to fill out to apply it to your account with us, or are you having a problem with it completing after filling it out. Please keep in mind the form for us has to match exactly in every way for information you put in when you filled out the form for ACP through the national verifier to get your approval code. We are happy to help in any way we can with getting this done if you are having trouble getting it applied to the account.

(edited)

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caseyg1

Regular Visitor

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6 Messages

1 year ago

I have been approved by ACP and have my ID. However, I cannot connect to Xfinity to add my ACP ID. Been trying over and over again and it will not go through. "something went wrong" is what I receive.

Karen

1

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XfinityGabriel

Official Employee

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2.2K Messages

Ah, okay caseyg1. Thanks for providing these details. Have you tried contacting our Internet Essentials Center of Excellence to complete the enrollment process by phone at 1-855-846-8376? This team has a group of dedicated experts to resolving ACP enrollment concerns such as this.

(edited)

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1 year ago

0

Billing

caseyg1

ACP

XfinityEricB

caseyg1

XfinityGabriel

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