1 Message
ACP
xfinity email says that my updated changes in services with my ACP application is $0.00. There is no difference to my bill even though I have received an email saying I qualify for ACP. Is this a mistake?
1 Message
xfinity email says that my updated changes in services with my ACP application is $0.00. There is no difference to my bill even though I have received an email saying I qualify for ACP. Is this a mistake?
XfinityBenny
Official Employee
•
1.6K Messages
3 years ago
@user_cq0xwh Thanks for posting about your ACP benefit! Its a great program, and we have experts trained on assisting customers enrolled in it. At a glance of what you posted, I would consider the zero value as meaning there are no changes in the balance with the ACP program, but its best to get the confirmation from the experts. Contact our Internet Essentials team of agents at 1-855-846-8376, they are trained and also certified, in making sure you take advantage of the benefit in full!
0
0