New Poster
•
10 Messages
ACP
I applied for the ACP discount several months ago. I have spoken to three people since then, all of which have told me that it has been applied. Please do not instruct me to call a number to see if I qualify. I have already qualified. I have already gotten the code. I have already submitted the code. The discount is not reflected on my bill. This is against the law.
XfinityOrlandoM
Official Employee
•
3.6K Messages
3 years ago
@lkillian121
Could you please send our team a direct Modmail with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
lkillian121
New Poster
•
10 Messages
2 years ago
This is ridiculous. You have provided more obstacles. The link provided in your email takes me nowhere. In the meantime, my bill has not been adjusted. Xfinity is illegally charging me.
1
0