ACP reversal

Hey there @user_40c215 , you are required to recertify annually for the ACP benefit. 

 

To recertify:

1. Visit this link.
2. Click RECERTIFY.
3. Access your recertification information by entering your:
   • Name.
   • Date of birth.
   • Identity information.
     • E.g., Social Security number (SSN) or other government identification.
4. Pick your qualification for the program from the options listed.
5. Sign and date the form.
6. Upload additional documentation for qualification if asked.
   
   

For additional options to recertify or for more help with recertification, visit USAC’s website or contact USAC's ACP Support Center by emailing ACPSupport@usac.org or calling 877-384-2575.

Providing Documentation to USAC

USAC may ask you to provide additional information or documentation to show that you qualify for ACP. Any required documentation must be submitted directly to USAC within 60 days from USAC’s initial communication. Visit USAC’s website for more information about what documentation may be acceptable and how to submit.

Recertification Through the National School Lunch Program (NSLP) or School Breakfast Program (SBP)

If your child qualifies for the ACP through the NLSP or the SBP:

1. Have your child’s school write a letter to verify their participation in the program.
   • The U.S. Department of Education has a template letter to provide to the school’s administrator to complete.
2. Upload a clear picture of the letter with the recertification form and submit.
3. If you have trouble with the USAC process or the digital submission site, visit a local Xfinity Retail Store location, where a consultant may be able to help.

Re-Enrolling in the ACP

If you lose the ACP benefit but believe you may still be eligible, you can re-enroll in the ACP at any time here

Gotcha, November 28th would be next month however, so if you are not approved until November then it is correct you wouldn't receive the benefit prior to that as you are saying you have had services for two months already. Happy to look into that email for you to get a better understanding, you should also know Comcast has no control over the approval, removal, or anything else with the ACP benefit, it is a government sponsored program, not one Xfinity has any control over. Please send a DM to XFINITY SUPPORT with your name, address, and a photo of that email so that I can look into this for you. 

 

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