U

Visitor

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1 Message

Thu, Nov 24, 2022 6:24 PM

Acp recertify

I’ve already recertified my acp through mail, but Xfinity has been sending me emails that I have not recertified. I’ve tried reapplying the acp benefit on Xfinity but they don’t get back to me. I have internet only.

EG

Expert

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96.7K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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770 Messages

2 days ago

Hello @user_521346! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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