Skip to main content

    Support

    Offers

U
user_521346
1st Topic

Visitor

 • 

1 Message

Thursday, November 24th, 2022 6:24 PM

Closed

Acp recertify

I’ve already recertified my acp through mail, but Xfinity has been sending me emails that I have not recertified. I’ve tried reapplying the acp benefit on Xfinity but they don’t get back to me. I have internet only.

Question

 • 

Updated 

3 years ago

250

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

XfinityThomasC

Official Employee

 • 

2.6K Messages

3 years ago

Hello @user_521346! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

0

0

EG

Expert

 • 

111.4K Messages

3 years ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

forum icon

New to the Community?

Start Here