Good Morning, @user_93xald! Thank you so much for reaching out to us here on the forums. If you have been receiving ACP monthly, at the date the services should be shut off, your account would transition to the Xfinity Assistant Program to ensure the services stay active. If you have not been receiving the credit, but have a pending account, you would have to pay the account current to receive the credits going forward.
How and to whom do we pay since the ACP took care of that thou I still received bills in the mail, oh I Will Not Do Automatic Bill Pay I will write a check!!
Hello @user_jgfx7kThank you for reaching out to us for help with mailing your payment. Are you receiving your monthly statements by mail? If so, you can use the payment insert attached to the statement. You could make a payment in store, by phone and online (as a one time payment) as well if needed.
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XfinityAdrienne
Official Employee
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1.2K Messages
1 year ago
Good Morning, @user_93xald! Thank you so much for reaching out to us here on the forums. If you have been receiving ACP monthly, at the date the services should be shut off, your account would transition to the Xfinity Assistant Program to ensure the services stay active. If you have not been receiving the credit, but have a pending account, you would have to pay the account current to receive the credits going forward.
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