2 Messages
ACP Problem with no help
I contacted Xfinity by phone two weeks ago as I am having problems with applying the discount. I’m approved and currently have internet with Xfinity in Michigan.
Whenever I enter in my National Verifier ID, it says it’s not found. I’ve contacted ACP and they have instructed me to contact you guys again. Someone tried to help me and they saw that there was something wrong despite all my information matching and was entered in correctly. They let me know that someone would reach out to me by phone/email within 24hrs.
No one ever reached out. It’s been almost 2 weeks now and my next bill is due soon.
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out @user_4d0487 The best course of action would be to contact our Internet Essentials team though the link: https://www.internetessentials.com/ or 1-855-846-8376 to speak to them about your account and the ACP benefit.
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user_mefsxp
1 Message
1 year ago
It happened to me too, it’s been 6 months, I can’t get anyone to help.i chat, call every month to follow up, still not apply to my account. It been expired and I have to re apply. Still not apply to my account
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