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user_24b7fg
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Monday, March 25th, 2024 5:44 PM

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Acp now/lifeline switch after closing? Knoxville Tn

Confused-I’m on ACP now for internet Xfinity Knoxville Tn. Taxes in 2023 AGI [Edited: "Personal Information"],government housing and snap. Will   I still be on ACP or do I switch to lifeline? Will it cover all my internet bill or just pay only the $9.25 or do I Only pay $9.25 a month??? 

Question

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Updated 

1 year ago

 • Edited

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XfinityChristy

Official Employee

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2K Messages

1 year ago

 

user_24b7fg Thank you for reaching out via our Xfinity Community Forum. I would be happy to review your billing to see where things are at. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Machiavelli777

15 Messages

1 year ago

Xfinity does not participate in the Lifeline program where they apply the monthly $9.25 credit at this time. Hopefully in the near future they will.

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