ACP not showing up

Hi there @Little_Staps thanks for joining us here on the Xfinity Community Forums! We're happy to have you part of the conversation.

ACP is a longer-term replacement for the federal Emergency Broadband Benefit (EBB). It was designed to help lower-income households connect to the Internet and stay connected.

The Program provides eligible customers of participating broadband providers up to a $30/month ($75/month for Tribal lands) credit toward Internet and mobile services for the duration of the program. It will last for as long as the Federal Government funds the Program, which is expected to be several years. The amount of the credit depends on the rate for the services selected.

If you are an Xfinity Internet or Internet Essentials Customers;

1. Check eligibility for ACP. Complete the National Verifier form
2. Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment

Expect to hear a status update from us within 48 hours of applying for ACP.

If you have Xfinity Mobile, but do not have Xfinity Internet;

1. Check eligibility for ACP. Complete the National Verifier form
2. Once you’ve confirmed eligibility, please call 844-389-4681 to enroll in ACP through Xfinity and have your ACP credit applied to your Xfinity Mobile service.

Expect to hear a status update from us within 48 hours of applying for ACP.

Once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until your second bill after enrollment.

We apply a customer's first ACP credit two days after they’re approved for the program. If their bill period extended into the next month, they’ll see a second credit on their first bill. Going forward, they’ll only see one credit per bill period.

For example, if a customer's bill period begins on June 8, ends on July 7 and they were approved for ACP on June 12:

• We’ll apply their first ACP credit up to $30 on June 14.
• Future credits are then applied two days before the customer's cycle date for the following calendar month.
  • In this example, that would be on July 5, so the customer would see two ACP credits on their June 8 bill statement.

Then why isn’t mine showing up, for the 6th time I’ve applied my credit to my account and it magically disappears? Over 48 hours ago, I was approved for the 7th time and applied it to my bill and y’all are still sending me notifications that I may qualify for ACP.

I was billed accordingly with my first ACP approved credit however, it did not reflect on the bill that came after.  Why not?

The trick is when you see it regardless if your bill is not due yet, pay it when it appears in advance