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Saturday, January 27th, 2024 4:10 AM

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ACP & lifeline

I was recently approved for lifeline and this prompted Xfinity to disenroll me for ACP discount & cancel internet essential plus. This confused me as I was told I could have both cellular service and internet service discounted independently. The problem is that I was signed up for an unlimited cellular plan that combines ACP & lifeline. You have to specifically request LIFELINE ONLY plans, which are limited. Figured I would share for anyone else who has an issue. Cal

Official Employee

 • 

2.8K Messages

1 year ago

Thanks for sharing this information, @user_f2x3xr! It is very helpful for our Community! I am glad that things are squared away now so the credit applies to both of your services. Feel free to let us know if you need any additional help with your account. We are always happy to assist you! 

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