1 Message
ACP & Lifeline Support - No Response
We were approved for ACP Support and I submitted the form on our account online. I received a notice that "We’re processing your request. Expect to receive an email status update within 3-5 business days. Once you’re approved and have activated your services, you may see your ACP credit on your second bill." That was 10-15 days ago and I have not heard back on a status update. Please advise.
XfinityJoe
Official Employee
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1.4K Messages
3 years ago
@user_mm9gnj Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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EG
Expert
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119.5K Messages
3 years ago
The concern is not "accessibility / disability" help related....................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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