Frequent Visitor
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17 Messages
ACP ISSUES
I have submitted my ACP application through the Xfinity site multiple times, all saying it would be active in 3-5 business days. However, I have still not been approved or received my bill credits. This has been going on for over a month and I think I’ve submitted my application ID at least 3 times. Please help.
XfinityMarcos
Official Employee
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2.3K Messages
1 year ago
Hello @rylock317, thanks for reaching out to our forum for help with your ACP concerns. That's an awesome program, and I'm happy Xfinity takes part in it to help our customers. You mentioned you've submitted several applications on our site, are you getting any error messages on those applications? Have you received any email notifications regarding your application status?
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Expert
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31.5K Messages
1 year ago
@rylock317 the information you gave to the National Verifier must match exactly the information Comcast has for you.
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