Visitor
•
5 Messages
ACP issues
I was approved for the ACP program, but it was discontinued by Xfinity in error and I cannot get customer service to reinstate my status. It has been over a month that I’ve been waiting for a response from customer support.
CCXavier
Official Employee
•
695 Messages
2 years ago
Hello, thank you for taking the time to reach out to us. I apologize as much as I would like to assist you, we do not handle these types of cases. We have a specialized department that handles our Affordable Connectivity Program (ACP). Allow me to provide you a direct number to our awesome Internet Essentials Support Team that is specialized in assisting you. Please dial 855-8-INTERNET (1-855-846-8376) at your earliest convenience for further assistance or click on xfinity.com/acp to enroll and check the status of your approval. I hope you enjoy your XFINITY services and you have a wonderful day! Did you have any other questions or concerns that I can assist you with?
0
0