Visitor
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3 Messages
ACP hasn’t been applied
to be getting a discount 30 acp program I have yet to receive any type of discount towards my bill and you guys want me to pay $164 and it’s showing pending already enrolled for my service This matter needs to be fixed ASAP and credit while waiting on this I have provided the national verification number several times already
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @YungMike thanks for reaching out to us on our forums for help with the ACP credit being applied to the account. I would love to help out. Our access is limited, but we can usually find notes on the account to help guide us for what's needed. You can also reach out to our internet essentials team directly who process all ACP applications. They are available by phone 855-8-INTERNET (855-846-8376)
Please send us a direct message with your name and service address. I will see what details we can find to help out.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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YungMike
Visitor
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3 Messages
2 years ago
I tried to write you directly And your name doesn’t come up but I wrote to Support also
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