Visitor
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4 Messages
ACP Enrollment Pending/Denied
I have been trying to enroll in the $30/month discount through the ACP program. I have already qualified for the ACP benefits and have a National Verifier ID. However, the apartment number on the National Verifier is my old apartment number - I moved to a different apartment a couple months ago. When I tried to attach the ACP benefit to my Xfinity account about a month ago, it said pending with an estimated monthly charge of $30 less than before. However, the bill I got was the same as before and I had to resubmit an application to Xfinity ACP enrollment through Xfinity a second time to get it to say pending again. How can I resolve these issues and get my benefits? Thanks.
XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @user_7691d1, thanks for reaching out for help with your ACP application.
Typically, when you see the "Pending" status, this means that your application is under review with the National Verifier. While we don't have access to your ACP application, you can email the USAC here: EBBHelp@usac.org for a status update on your ACP application.
You can also contact our Internet Essentials team by calling 1-855-846-8376 or chatting: https://ec.comcast.com/request-chat-support. Chat is available from 8:00 AM - 8:00 PM ET, Monday - Friday, and the Call Center is available from 8:00 AM - 12:00 AM ET, seven days a week.
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