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user_q3ayun
1st Topic

3 Messages

Wednesday, March 13th, 2024 6:50 PM

Closed

acp ending soon.I need LIFELINE for a discount on my phone and or internet.I am strapped being a senior citizen.

I have landline and internet.Bare minimum.I live in a small senior housing place in a very small town in Ct.Xfinity/comcast does not offer a lifeline discount and acp is ending in April 2024.I would appreciate some valid and realistic alternatives.

Question

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Updated 

1 year ago

153

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0

EG

Expert

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110K Messages

1 year ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_q3ayun

3 Messages

No.This is obviously a waste of my time and yours.I  HAVE FOLLOWED all of the bells and whistles and there is no one person that can help! Xfinity is no help either.

1 year ago

0

XfinityEricB

Official Employee

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2.1K Messages

1 year ago

 

user_q3ayun Thanks for reaching out for help with your billing concern. I would be happy to see if there are any discounts I can provide you to help save some money. I understand being on a budget, and needing help where you can find it. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_q3ayun

3 Messages

@XfinityEricB​ READ MY COMMENT ABOVE.You people have all of my info and I have responded.No one individual has contacted me.Edit:[Personal Information].An xfinity customer.

(edited)

1 year ago

0

XfinityBradM

Official Employee

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915 Messages

@user_q3ayun. We would like the opportunity to assist you with providing options to keep your account charges within your budget after the ACP expires. Please follow the instructions outlined above to get in contact with one of our representatives for assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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