Hello @user_c3c33d! Thank you for reaching out to us on our Xfinity Forums! I'm sorry to read that the credit was not applied to the account for the ACP program. I know how beneficial the program was for our customers and I want to help make sure that your account received the credits it should have for the program. Since the program ended we have been able to continue offering options like internet essentials, internet essentials plus, Wi-Fi hotspots, and other low-cost services for Xfinity internet and Xfinity mobile services!
Please allow my awesome team to assist and help with the credit and billing trouble. Send us a direct message with your name and service address. From there we will have to verify the account then we can dig into the credits!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.2K Messages
4 months ago
Hello @user_c3c33d! Thank you for reaching out to us on our Xfinity Forums! I'm sorry to read that the credit was not applied to the account for the ACP program. I know how beneficial the program was for our customers and I want to help make sure that your account received the credits it should have for the program. Since the program ended we have been able to continue offering options like internet essentials, internet essentials plus, Wi-Fi hotspots, and other low-cost services for Xfinity internet and Xfinity mobile services!
Please allow my awesome team to assist and help with the credit and billing trouble. Send us a direct message with your name and service address. From there we will have to verify the account then we can dig into the credits!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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