Visitor
•
1 Message
ACP discount application delay?
I applied for the ACP program around the first week of June and even got the confirmation for the order of the ACP discount, but I haven't gotten any confirmation that it has been applied. On my bill it still said the regular amount I pay per month for this month and for the month of June, but the sales representative I spoke to said the discount would take up to 3 to 4 business days to process, yet it has almost been a month so I'm not too sure what to do and I couldn't figure out how to create messages like in other people's responses.
Official Solution
CCXanadu
Retired Employee
•
300 Messages
2 years ago
Thanks for reaching out to our Community! If the eligibility through the National Verifier was completed and you have your National Verifier ID, once your enrollment with Xfinity is completed by submitting the application at xfinity.com/acp there shouldn't be any additional steps required on your part. Once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until your second bill after enrollment.
We have a few more FAQ's here: https://www.xfinity.com/learn/internet-service/acp for your convenience.
0
0
EG
Expert
•
110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0