ACP credit

I have been receiving the ACP credit for over a year.  Last year in September I called and let you know that instead of renewing it I reapplied for it and gave you all of the information.  I had received the $30 discount on my bill received in November and then on my December bill you reversed the credit and did not apply a credit on that bill leaving me $60 in the hole.  After receiving my bill dated the beginning of December and seeing all of this I called to get it straightened out.  I reapplied and was accepted and received an email from you on January 3, 2024 stating that I was accepted and the credits will be applied from here on out and indeed a $30 credit was applied for January (also I received a $60 credit for the mess you caused back in December).  So when I received my bill dated in February I never got anything about the $30 ACP coming off as I had always gotten in the past.  On Feb. 16 I talked with 2 agents online and both assured me that the ACP credit would be applied before my automatic payment was taken on 2/23.  I was given a ticket number of [Edited: Personal Information] on that date by "Ruth".  I had not gotten a credit post by the 21st so I called again.  Again I was reassured "not to worry" that my credit would be applied before the automatic payment was taken.  I was notified on 2/23 that my automatic payment was taken and guess what????  the ACP was not taken off.  This morning I was on the phone with 3 different people (customer service billing who transferred me to the ACP dept who then transferred me back to the billing dept so they could issue me a credit) and I was on the phone for 2 hours when the last lady "Lyka" had me on hold for 20 minutes to get the credit applied and we got  disconnected or she just hung up.  I would like to get a $30 credit on my account for the February ACP.  Lyka kept telling me that the credits go on my account on the 26th of each month and there was not a credit on my account January 26th.  There was a credit on 1/5 which was for January and should have been credited I guess on 12/26 and was not.  After being disconnected after holding this time for 30 minutes Lyka never called back.  I have had my share of problems with Comcast but nothing like this.  Please have someone email me with a resolution to this problem.  She told me I will be getting a credit on 2/26 but that will be applied to my March bill still leaving me with no credit for February.