ACP Credit Was Only Applied to First Month

Hello!

I signed up for the Affordable Connectivity Plan in January. My first credit was applied on January 22nd, ahead of my first bill. But I just received my latest bill and the ACP credit wasn't applied to it. I checked the ACP website and I'm still showing as "Qualified". Would anyone be able to assist with getting this resolved?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

113K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityWilliam

Official Employee

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1.4K Messages

2 years ago

Hello @user_ubagen. If you recently made changes to your plan, you would have to renew the ACP application.

2

0

U

user_ubagen

2 Messages

Hi, I haven't made any changes to my plan. Also, is it even possible to renew the application now that new enrollment has been cut off?

2 years ago

0

XfinityWilliam

Official Employee

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1.4K Messages

We can take a closer look for you. Will you please send our team a direct message with your full name and full address?
~~~~ @user_ubagen
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 years ago

0

Billing

user_ubagen

ACP Credit Was Only Applied to First Month

EG

XfinityWilliam

user_ubagen

XfinityWilliam

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