Acp credit not applied?

I was accepted to receive the acp credit, received it last month, now my bill is due and it says I owe, but last month I didn't. Nothing was changed on my end, I need help and can never seen to get ahold of anyone on time.

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XfinityBillie

Official Employee

•

4.3K Messages

3 years ago

@user_d2559e Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm more than happy to take a look at your billing to see what's happening. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or here.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

2

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U

user_d2559e

2 Messages

@XfinityBillie I've tried to chat with agents all afternoon, tried calling calling went to assist. Chat said can't chat with agent. I'm autistic and stressing out. This is ridiculous

3 years ago

0

XfinityJohnG

Official Employee

•

3.1K Messages

I am very sorry you have not been able to connect with us here. If you go to the

https://forums.xfinity.com/direct-messaging site, you would be able to contact us directly with your information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

3 years ago

Billing

user_d2559e

Acp credit not applied?

XfinityBillie

user_d2559e

XfinityJohnG

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