Visitor
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2 Messages
ACP credit not applied
My acp credit has not been applied to my bill. Why?
I thought this supposed to help.
I have kids in my house doing home schooling.
Xfinity should be reported to cheating customers out of their credit.
Why wasnt it applied to my bill?
Accepted Solution
XfinityJamesC
Official Employee
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1.5K Messages
2 years ago
Greetings, @user_d0fd18! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your ACP credit has not been applied yet, but you have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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XfinityJamesC
Official Employee
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1.5K Messages
2 years ago
Thank you for messaging me back! This is your original post, so if you are not seeing the chat icon right now, it may mean you are not currently signed in to the forum. Our good friend, @BruceW, created this excellent explanation that should help.
To send a private message to Xfinity Support from any Forum page:
See https://comca.st/3kYXwkR for an example
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user_05d7b9
Visitor
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1 Message
2 years ago
I had a service outage for 5 days recently, requested credit and was told a $50 credit would be given. Billing just came out and no credit was given. Equipment was swapped out on service call giving me older equipment than i had. Now the connection with my tv for channels seems slower, draggy remote controls. Not happy! I'm a over $300 a month customer.
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