ACP credit never applied, Reps lie that they apply it

I applied for ACP in December 2022 and was approved. Immediately called xfinity to have it applied to my bills and they told me I had to wait 3 months for it to apply, would claim they apply it but never do. February, I get the credit applied the same day I call after not seeing it applied. In March, they refused to refund me my money after claiming in February that it would be applied in my March bill and I had to wait for it to be applied to my April bill. The associate even went as far as to say that you only get credited for one month and that’s all it’s good for, so I told them straight up that was a lie cause it a program by the government that doesn’t end until there is no more federal funding and they transferred me immediately to someone else. In April, out of nowhere my ACP applicant ID was considered invalid by them. So, I called ACP directly and they tell me that xfinity had to have enrolled and de-enrolled me repeatedly from their system cause my application should’ve been good to receive a discount for a year but expired in March after being de-enrolled by xfinity. They also informed me I didn’t really need to wait 3 months for it to be applied because it’s typically supposed to be applied within 1-2 billing cycles. So, I applied for lifeline that’s supposed to be good for a year as well. On April 5, I called and gave them the applicant ID because I was approved immediately. The associate took my information and told me I had to wait 24-48 hrs for a email confirmation that I was enrolled to receive the credit on my bills. And again I didn’t receive anything so idk what’s going on with xfinity but I’m honestly starting to feel like it’s a scamming scheme. They just pretend to apply your applicant ID but they never actually do it so, you have to pay the full price and they just keep lying that it’ll supposedly be applied to your next month bill.