Visitor
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1 Message
ACP benefit
I had applied for Acp benefit last month with internet essentials, the Acp benefit was approved and couple of days later the internet essentials were installed. Now a month later there is a weird picture in billing section, the Forward Balance and Current Statement with late fee, with no ACP benefits at all seen.
XfinityMichaelC
Official Employee
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4.1K Messages
2 years ago
Hello, @user_88c390! Thanks for reaching out to us on our Forums! I apologize to hear that you are having issues with the ACP applying to your bill. This is actually a 2-step process. Once you get approved through the national verifier page you would then need to go to our ACP page and provide us with the number there. You would want to do the following:
1. Go to https://www.xfinity.com/learn/internet-service/acp
2. Click the How to Apply button
3. Click the black Apply now button
4. Log into your Xfinity account to fill out the form and have it submitted to Xfinity to have it applied to your account. On the question "Do You have your National Verifier ID?" make sure to use the full number with the dash.
If you still find yourself having issues, fill free to send us a Direct Message by clicking the Direct Message icon at the top right of this page, click on the pen and pad icon, and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you.
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