ACP approved my eligibility for my federal benefits but not paying for my essential internet service.

I have a problem because xfinity forward to me not paid balance for two months and warning me about services interruption.

Instead of bei g happy ACP customer I have problems because of unknown tricks and treats. i contacted xfinity and requested yheir help. They said their sign up will update my profile within next 48 houts, but nothing was paid by ACP so far.

Please help!!!

What's wrong with xfinity?

Why customer service was designed to create obstacles instead of resolving issues? if the ACP payment would not be possible to pay my bills I would complain about this problem.

Responses

XfinityThomasC

Official Employee

•

2.5K Messages

1 year ago

Hello, @user_uin4eo Could you please send our team a direct message with your full name and full address? To send a direct message:

In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_uin4eo

ACP approved my eligibility for my federal benefits but not paying for my essential internet service.

XfinityThomasC

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