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user_93079c
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Monday, July 31st, 2023 3:50 PM

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ACP Application Progress

I enrolled using my National Identifier and it's been over a week without any communication. I can't get a hold of customer service and I don't know how to check progress.

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Updated 

3 years ago

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XfinityThomasC

Official Employee

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3.3K Messages

3 years ago

Hello, user_93079c

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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