Visitor
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3 Messages
ACP and Internet Essentials Plus
On January 4th, I applied for ACP after initiating switching to the Internet Essentials Plus plan.
January 9th, I informed the Internet Essentials Plus people that I got my ACP approval. They informed me that after a couple of days, I would see the $30 ACP credit which I did on January 11.
As of today, February 19, I still don't have the $29.95 plan and I never saw a second $30 ACP credit.
To add insult to injury, Xfinity has raised the rate on my current plan, an expensive plan I probably never needed in the first place!
My name is Clifford, and I am extremely angry. One might say livid.
Accepted Solution
CCElizabeth
Problem Solver
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908 Messages
2 years ago
Hello @user_355a93
Thank you for taking the time to create this post for your Xfinity Community Forum regarding your ACP enrollment concern. You are in the right place and my team and I will be happy to look into these concerns for you. Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
Press Enter to send your message
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