Visitor
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2 Messages
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
EG
Expert
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115.7K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.1K Messages
14 hours ago
Michaelp91301 your use of the Xfinity Community Forum is appreciated. I am happy to assist you with your account related questions and concerns. Firstly, it sounds like your Xfinity ID may be tied to the information listed on the old account and not the new one, the easiest way to resolve this issue is linking the accounts together. Here is a great bit of information of how you can link them on your end.
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