Skip to main content
Michaelp91301
1st Topic

Visitor

 • 

2 Messages

Sunday, February 1st, 2026 8:50 PM

Acount questions

So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended 

Question

 • 

Updated 

13 hours ago

9

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

115.7K Messages

14 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityMarcus

Official Employee

 • 

2.1K Messages

14 hours ago

Michaelp91301 your use of the Xfinity Community Forum is appreciated. I am happy to assist you with your account related questions and concerns. Firstly, it sounds like your Xfinity ID may be tied to the information listed on the old account and not the new one, the easiest way to resolve this issue is linking the accounts together. Here is a great bit of information of how you can link them on your end.

2

0

Michaelp91301

Visitor

 • 

2 Messages

@XfinityMarcus​ when I went on the computer I tried to pay my past balance and show it and when I tried to hit past balance to pay it switched back to my old account that was dectivated and won’t switch back and app won’t even show it.

Like

Reply

14 hours ago

0

XfinityNatalie

Official Employee

 • 

548 Messages

We can help dig further into this issue for you with your XFINITY ID, @Michaelp91301. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here