Visitor
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1 Message
Ach returned payment
Need assistance to see when returned payment when it will reflect on Xfinity billing. It's shows on Bank account now and I processed 5 days ago. Still shows payment posted on Xfinity bill. Will there be a retry transaction if so that is fine I have funds available now.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCLysa
New Problem Solver
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617 Messages
2 years ago
Hi @user_ce39ce
Thank you for taking the time to reach out about this recent payment. I would be more than happy to review the account and provide any details we have :)
Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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