Visitor
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7 Messages
ACH Payment Block
A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed on xfinity. So the current issue is that the xfinity portal cannot process the payment and indicate "issues" is with bank, but the bank confirmed back showing there are no issues on their end blocking the ACH transaction. What could exactly happen here?
XfinityRaul
Official Employee
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2.9K Messages
7 hours ago
@user_hsxch8 Thank you for doing everything you can to make sure you stay on top of your bill. I also appreciate you making us aware of this error you're getting when trying to make a payment via Forums. Have you by any chance tried using a different bank account and/or debit/credit card to process the payment?
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XfinityRichard
Official Employee
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3.4K Messages
3 hours ago
It was a pleasure chatting with you today regarding your payment concerns, @user_hsxch8 . We appreciate the opportunity to assist you and truly value your business. Thank you for being a loyal customer! ❤️ Please know we're always here to help whenever you need us. If you have any additional questions or concerns in the future, don't hesitate to reach out. We hope you have a wonderful day! 😊
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