ACH Payment Block

A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed on xfinity. So the current issue is that the xfinity portal cannot process the payment and indicate "issues" is with bank, but the bank confirmed back showing there are no issues on their end blocking the ACH transaction. What could exactly happen here?

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XfinityRaul

Official Employee

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3K Messages

2 months ago

@user_hsxch8 Thank you for doing everything you can to make sure you stay on top of your bill. I also appreciate you making us aware of this error you're getting when trying to make a payment via Forums. Have you by any chance tried using a different bank account and/or debit/credit card to process the payment?

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user_hsxch8

Visitor

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7 Messages

Unfortunately, this is the only business bank account that is link to the xfinity and Comcast Business. Other payment options, such as credit card and mailing checks, were considered but not viable for the long term.

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2 months ago

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XfinityRaul

Official Employee

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3K Messages

@user_hsxch8 Thanks for confirming. Are you getting this error message on the app or online?

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2 months ago

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user_hsxch8

Visitor

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7 Messages

On the online portal. Not sure about the app though, as we always made ACH payment online.

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2 months ago

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XfinityRaul

Official Employee

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3K Messages

@user_hsxch8 Have you tried clearing out your cache and cookies, closing out your browser, then opening up a new page before trying again? How about using a different browser, have you tried that?

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2 months ago

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user_hsxch8

Visitor

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7 Messages

Haven't tried clearing out cache and using a different browser. Been using Chrome, do you suggest try using Explorer? But definitely have tried closing the website and reopening it. Will these troubleshooting help with the issue?

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2 months ago

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XfinityRichard

Official Employee

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3.6K Messages

2 months ago

It was a pleasure chatting with you today regarding your payment concerns, @user_hsxch8 . We appreciate the opportunity to assist you and truly value your business. Thank you for being a loyal customer! ❤️ Please know we're always here to help whenever you need us. If you have any additional questions or concerns in the future, don't hesitate to reach out. We hope you have a wonderful day! 😊

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user_jhawn3

Visitor

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2 Messages

im having this same issue now when i am trying to make my payment online with my debit credit card:

Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).

i called and they told me to stop using the card on their site for a few days because there might be a block on that card since i tried to use it multiple times so i waited a whole week and just tried and got the same exact error please help i don't want to be shut off

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2 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

user_jhawn3 Thanks for reaching out! The error you are getting may indicate that the payment processor is unable to verify the card information being submitted. You may want to try clearing your cache, and cookies or use a private browswer, or Incognito window.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_jhawn3

Visitor

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2 Messages

I tried to submit payment from a private incognito window and received the same error message Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).

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2 hours ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

user_jhawn3 Thank you for trying that for us! We are sorry to hear it didn't fix the problem. When you can, please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 hours ago

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Billing

user_hsxch8

ACH Payment Block

XfinityRaul

user_hsxch8

XfinityRaul

user_hsxch8

XfinityRaul

user_hsxch8

XfinityRichard

user_jhawn3

XfinityMartyR

user_jhawn3

XfinityBenjaminM

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