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user_hsxch8
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7 Messages

07/07/2026 3:45 PM

ACH Payment Block

A returned ACH payment happened in June and now when processing the ACH payment for the July bill shown "EFT Processor Decline. Customer not authorized bank to accept these transactions". However, after confirming with the bank, on the bank's end, they confirmed there are not block or holds placed on xfinity. So the current issue is that the xfinity portal cannot process the payment and indicate "issues" is with bank, but the bank confirmed back showing there are no issues on their end blocking the ACH transaction. What could exactly happen here? 

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6 days ago

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XfinityRaul

Official Employee

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3.1K Messages

3 months ago

@user_hsxch8 Thank you for doing everything you can to make sure you stay on top of your bill. I also appreciate you making us aware of this error you're getting when trying to make a payment via Forums. Have you by any chance tried using a different bank account and/or debit/credit card to process the payment?

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user_hsxch8

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7 Messages

Unfortunately, this is the only business bank account that is link to the xfinity and Comcast Business. Other payment options, such as credit card and mailing checks, were considered but not viable for the long term. 

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3 months ago

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XfinityRaul

Official Employee

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3.1K Messages

@user_hsxch8 Thanks for confirming. Are you getting this error message on the app or online?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_hsxch8

Visitor

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7 Messages

On the online portal. Not sure about the app though, as we always made ACH payment online. 

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3 months ago

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XfinityRaul

Official Employee

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3.1K Messages

@user_hsxch8 Have you tried clearing out your cache and cookies, closing out your browser, then opening up a new page before trying again? How about using a different browser, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_hsxch8

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7 Messages

Haven't tried clearing out cache and using a different browser. Been using Chrome, do you suggest try using Explorer? But definitely have tried closing the website and reopening it. Will these troubleshooting help with the issue? 

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3 months ago

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XfinityRichard

Official Employee

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3.7K Messages

3 months ago

It was a pleasure chatting with you today regarding your payment concerns, @user_hsxch8 . We appreciate the opportunity to assist you and truly value your business. Thank you for being a loyal customer! ❤️ Please know we're always here to help whenever you need us. If you have any additional questions or concerns in the future, don't hesitate to reach out. We hope you have a wonderful day! 😊

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user_jhawn3

Visitor

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2 Messages

im having this same issue now when i am trying to make my payment online with my debit credit card:

Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).

i called and they told me to stop using the card on their site for a few days because there might be a block on that card since i tried to use it multiple times so i waited a whole week and just tried and got the same exact error please help i don't want to be shut off

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21 days ago

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XfinityMartyR

Official Employee

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3.7K Messages

 

user_jhawn3 Thanks for reaching out! The error you are getting may indicate that the payment processor is unable to verify the card information being submitted. You may want to try clearing your cache, and cookies or use a private browswer, or Incognito window. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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user_jhawn3

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2 Messages

I tried to submit payment from a private incognito window and received the same error message Card/Eft Processor Decline = new Response(INVALID DATA FIELD = new Response(s)).

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21 days ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

 

user_jhawn3 Thank you for trying that for us! We are sorry to hear it didn't fix the problem. When you can, please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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21 days ago

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user_jgfxd3

Visitor

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1 Message

10 days ago

Has anyone came up with a solution?

7

user_jpaa21

Visitor

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4 Messages

I'm dealing with this same issue and it mostly arises on the Xfinity Portal when trying to authorize via Plaid. When I spoke with Xfinity they told me to reach out to my bank. I called my bank and they said there's nothing that would prevent the connection so now the ball is in Xfinity's court. My bank also advised that Xfinity could also bypass the use of Plaid and just accept banking information. 

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6 days ago

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XfinityDena

Official Employee

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4.7K Messages

Thank you for reaching out. Sorry you are running into issues. Are you just unable to update your banking or do you have a block on your account @user_jpaa21

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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user_jpaa21

Visitor

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4 Messages

@XfinityDena​ Now when I'm in the Xfinity portal, my banking/payment options are filled in. I don't know if there's a block on my account or not. Is there any way for you to check?

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6 days ago

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XfinityDena

Official Employee

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4.7K Messages

@user_jpaa21

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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user_jpaa21

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4 Messages

@XfinityDena​ I tried to find your name on the DM list and could not find it. 

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6 days ago

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