Mars12's profile

New Poster


1 Message

Fri, Dec 25, 2020 10:00 PM

Acct. Active after move?

I moved in June; notified about my move to cancel sevices. I don't have an address of my own to transfer services. I seen in my email that Im getting billing statements on services. Need help to stop billing



Official Employee


6.1K Messages

6 m ago

Hi @Mars12! Thanks for posting to the Xfinity Forum to get help with your billing concerns. I wanted to check in with you to see if you were able to get this resolved yet?

If not, we can help by reviewing the account, checking for notes and calls around the time you requested to cancel the services, and backdate the billing.  

Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


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