Account/Billing Name Change

My previous roommate transferred ownership of her account to me. I have updated everything in the profile to be my name and billing information, but still all of my correspondence from xfinity including my bills have her name. How can I update this?

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user_5w15rf

Contributor

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32 Messages

1 day ago

@user_hc1vdv Did you reach out to Xfinity to request a change of ownership https://www.xfinity.com/support/articles/account-ownership-change ?

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user_hc1vdv

Visitor

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3 Messages

I don't understand how to reach out. When I click the contact us link it takes me to a page that links the AI bot and other articles, but does not provide any clear avenue to ownership change

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1 day ago

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U

user_5w15rf

Contributor

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32 Messages

@user_hc1vdv you have to reach out to them on chat https://www.xfinity.com/support/contact-us or 800 #, you have to speak to agent or go into the local Xfinity store to fill that form out, if you didnt do that then all you did on the Xfinity account was change the user ID name on the account.

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1 day ago

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user_hc1vdv

Visitor

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3 Messages

Ok I will go to the store tomorrow. Thank you for your help!

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1 day ago

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user_5w15rf

Contributor

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32 Messages

@user_hc1vdv Your welcome ,

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1 day ago

0

XfinityVianney

Official Employee

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2.3K Messages

user_hc1vdv, thank you for reaching out. Our friend @user_5w15rf is right on the money. It sounds like you want to change the ownership of the account, which needs to be completed with our team. The folks at the store can certainly help, but you can reach us here if anything comes up.

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1 day ago

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Account/Billing Name Change

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