Visitor
•
1 Message
Account was cancel for no reason
My account was disconnected and canceled today even though i never requested any cancellation. My credit card is linked and my auto pay is on but the app said my payment is over due. This is infuriating to have my service cancel without reason or notification.
EG
Expert
•
110K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
1.8K Messages
4 days ago
Hi there, @user_yz01lj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience regarding your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0