ngertzman's profile



1 Message

Wed, Sep 8, 2021 8:09 AM

Account Transfer Request

Hi, I'm looking to transfer Xfinity account ownership to one of my roommates. Can you please help guide me through this process?


Official Employee


233 Messages

2 m ago

Hey there, @ngertzman, thank you for taking the time to create this post! We are sad to be losing you as an account holder but are happy you were able to locate someone to take over your account! The following link list the details of changing account ownership and the information needed:;


After reviewing the information you can stop by any local Xfinity Service Center or you can also reach out to us in a direct message and we can start the process for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

New to the Community?

Start Here