Visitor
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1 Message
Account suspended
My account has been suspended as of this morning and I don't understand why when your chatbot gave me a payment arrangement and it's not even letting me talk to a real person.
Visitor
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1 Message
My account has been suspended as of this morning and I don't understand why when your chatbot gave me a payment arrangement and it's not even letting me talk to a real person.
XfinityJosephA
Official Employee
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2.1K Messages
20 hours ago
Hello, @user_31rggs we can take a closer look at your account and get you all the information you need about your bill. Just send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
https://forums.xfinity.com/direct-messaging
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