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user_vn3cpp
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Visitor

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1 Message

Tuesday, September 2nd, 2025

Account suspended

I paid my account which was NOT linked to my other account so i couldn’t pay it to begin with. And now that I’ve paid, my internet is not back up. How do i get in contact with someone? I tried doing chat assistant, but it keeps telling me to pay my bill, and i did. 

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Updated 

2 days ago

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XfinityBrianH

Official Employee

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1.6K Messages

2 days ago

user_vn3cpp Thanks for reaching out to us here today, I would be happy to check on the status of your payment! Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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