Visitor
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2 Messages
Account sign up $50 1Gig
I was told that I didn’t have a paper saying that the 1Gig was $50 a month for 5 years. I was told when I signed up it was $50 a month for 1Gig.
Now I have been told it was always $60 and that the $10 off makes it the $50. Then another guy said it was actually $55 a month not $50 or $60. Then a lady said because of the complimentary streaming boxes (I said no to receiving) were charging me $5 for each box made it $60 not $50.
They all said this paper that states $50 a month for 1 gig, that I have right here did not exist.
XfinityJohnG
Official Employee
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2.8K Messages
4 months ago
Thank you for reaching out here. I am sorry to hear about any confusion on that promotion. The Gigabit offer on the new customer promotion is $60 a month for 5 -years. There is a monthly $10 discount available if you are enrolled in the auto-pay service through a bank or checking account. The streaming Xumo box is free if you order one, additional boxes are $5 a month. If you would like me to look specifically at your account you can send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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