Visitor
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2 Messages
Account services or Plan-changes Specialist Request to reverse plan change
My account plan and billing has been changed by Xfinity on October 23, 2026 . I am contacting you 48 hours later, Oct 25, 2026, to restore my previous plan, effective as of the date of the change and confirm any billing adjustments. Please restore the account to my previous billing file. Or please transfer this message to the team that processes plan changes.
EG
Expert
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122.5K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.6K Messages
22 hours ago
Hello @user_cucvqc. Thank you for reaching out to us regarding your account plan and billing. We would be more than happy to look into this. To make sure we have all the right details, could you help us clarify exactly what changes you noticed on October 23? Do you happen to know if you were on a specific promotion that might have recently ended?
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