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user_cucvqc
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10/25/2026 7:15 PM

Account services or Plan-changes Specialist Request to reverse plan change

My account plan and billing has been changed by Xfinity on October 23, 2026 .   I am contacting you 48 hours later, Oct 25, 2026, to restore my previous plan, effective as of the date of the change and confirm any billing adjustments. Please restore the account to my previous billing file.  Or please transfer this message to the team that processes plan changes.

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20 days ago

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EG

Expert

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123.1K Messages

21 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityQuemekia

Official Employee

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1.6K Messages

20 days ago

Hello @user_cucvqc. Thank you for reaching out to us regarding your account plan and billing. We would be more than happy to look into this. To make sure we have all the right details, could you help us clarify exactly what changes you noticed on October 23? Do you happen to know if you were on a specific promotion that might have recently ended?

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user_cucvqc

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Around 11:00 am -12:00 noon  , on Oct 23rd 2026 spoke to MO, he suggested 1 Gig Plan and the Gateway , TV Plus Plan  $246.50.. . On the same day, (Oct 23rd)  Around 3:45 - 4:10pm+ spoke to Mo again, and I told him I did not want the plan, and to keep everything in our plan as it was originally four (4) hours prior to our conversation , He agreed to keep the plan as it was, and said there will be a $0.50 cents charge.  But, for the next billing cycle there is a $48.60 charge without explanation.  Within 4 hours, The same day  I cancelled the proposal.  Do check the 2 transcript phone calls on Oct. 23rd home number listed the account that took place and find that I cancelled the plan.  I ask Xfinity to please submit a ticket to the corporate database team and roll back the account to my previous plan as it was billed on Oct. 7th 2026. Thank you for reviewing my case.  I have been with Xfinity 38 years plus. 

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20 days ago

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XfinityThomasA

Official Employee

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4.1K Messages

 

user_cucvqc - Thank you for the additional details. We appreciate you choosing Xfinity over the years and want to do everything we can to help. Let’s take a closer look at what happened with the order and work together toward the best possible resolution.

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20 days ago

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