Visitor
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1 Message
Account sent to collections!
I called to cancel my xfinity internet service on 5/13 and got an email confirmation for cancellation.
Later I got a bill for service for 5/14-6/13 (ridiculous). I reached out to xfinity agent and stated this is incorrect, and they agreed with me saying all charges will be removed.
On 6/5, I received another bill saying only my service for 5/26-6/13 was refunded so I am still due for a balance of $28.64.
Then I tried to reach out to xfinity again on 6/24 when I am back from travel, and found xfinity sent my account to collections! In your paper statement, xfinity states I have 120 days to dispute. However, xfinity does not even honor what they said and sent people straight to collections. Any suggestions on what to do?
XfinityAldrik
Official Employee
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2.6K Messages
15 hours ago
Thanks for reaching out @user_td107s! I can absolutely understand how concerning and frustrating this situation is, especially after you were told the charges would be removed and then saw the account sent to collections. I’d feel the same way in your position.
Since this involves billing corrections, account adjustments, and a collections status, we’ll need to take a closer look at the account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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XfinityOrlandoM
Official Employee
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3.4K Messages
5 hours ago
@user_td107s
Thank you for reaching out. I’m glad we were able to address your concerns and make the appropriate adjustments for your requested cancellation date. We hope to service you again in the future. Please feel free to contact us anytime, and thank you for being the best part of Xfinity.
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