account retention

I have reached the end on a two year discounted rate and was very surprised that my rate has tripled. I knew that my rate would increase and based on questions at time

of opening my account and online research I was expecting a $20 to $30 dollar a month increase. Before I commit to linking to Starlink I wanted to check to see if I qualify

more any other account rate that meets my budget. I am considered a senoir citizen and am on a fixed income thus the current increase rate will stress my budget.

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XfinityAbby

Official Employee

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768 Messages

13 hours ago

Hello @user_xck35j thank you for reaching out on our community forum. I would be happy to look at promotions available to your account.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Billing

user_xck35j

account retention

XfinityAbby

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