Account placed for collection text

I haven’t had Xfinity service in roughly five years. I just received a notice saying my account was placed with true accord for collection. I have no charges on my account and nothing showing due. Is this a legitimate charge? The text came over Xfinity assistant and is verified.

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XfinityMartyR

Official Employee

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3.7K Messages

3 hours ago

user_6pfcjp Thanks for reaching out! Did the message indicate the charges were for Xfinity Residential service, or Xfinity Mobile?

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user_6pfcjp

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3 Messages

It didn’t indicate, only that it was being sent to collection. I have never had Xfinity mobile, I have only had residential but as I stated that was years ago.

(edited)

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3 hours ago

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user_6pfcjp

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3 Messages

Here is my account page as well showing I have no account or bill with xfinity

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3 hours ago

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XfinityJosephA

Official Employee

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2.4K Messages

user_6pfcjp if your account is $0.0 when you use the link to log in, I don't think there's going to be a billing issue to address. Did you have different accounts at different locations?

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3 hours ago

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user_6pfcjp

Account placed for collection text

XfinityMartyR

user_6pfcjp

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XfinityJosephA

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