Visitor
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1 Message
Account Owner Change
I am moving out of my apartment and looking to change the xfinity account owner to my roommate. Sher is listed on the account as a manager but I need to transfer billing to her.
Where do I contact Xfinity support for to change the account owner and billing?>
XfinityQuemekia
Official Employee
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1.4K Messages
2 hours ago
Thanks for reaching out, and we can absolutely help you get this transition sorted! Since your roommate is already listed as a manager on the account, you are in a great position to get this handled @user_mhq847.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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