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Friday, February 28th, 2025

Account numbers and Transfer pin

I'm canceling this service and I need  the account number and transfer pin 

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Official Employee

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1.7K Messages

5 months ago

user_cb7c3q thank you for using the Community Forums page to reach out today. We never want to lose a valued customer, out of curiosity what makes you want to consider cancellation? Are you planning on moving to a new location?

Visitor

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1 Message

I don't get a bill, I already moved to another state, I want my account number and the transfer pin # so I can activate a new, cheaper service that is more reliable in my new area.  How do I get this information? 

Your pop up asking for my xfinity id is not accepting my phone number - even though that is the only xfinity product I still have. 

Official Employee

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2.4K Messages

user_3uc4o5 You should be able to access your Xfinity Mobile account through the Xfinity Mobile Web portal. Once on the Xfinity Mobile web page, select 'My Account', and you will see a drop-down to log in under the Xfinity Primary User ID.

 

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Expert

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32.1K Messages

5 months ago

@user_cb7c3q 

I'm canceling this service and I need  the account number and transfer pin 

Your account number can be found on your billing statement.   What transfer pin are you referring to?

Visitor

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1 Message

I can't get my bill, because I don't have a cell phone ad can-t get the required security code. I also need a transfer pin to change carriers.

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