user_cb7c3q thank you for using the Community Forums page to reach out today. We never want to lose a valued customer, out of curiosity what makes you want to consider cancellation? Are you planning on moving to a new location?
I don't get a bill, I already moved to another state, I want my account number and the transfer pin # so I can activate a new, cheaper service that is more reliable in my new area. How do I get this information?
Your pop up asking for my xfinity id is not accepting my phone number - even though that is the only xfinity product I still have.
user_3uc4o5 You should be able to access your Xfinity Mobile account through the Xfinity Mobile Web portal. Once on the Xfinity Mobile web page, select 'My Account', and you will see a drop-down to log in under the Xfinity Primary User ID.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_n9ctv2 , Thanks for reaching out to us on Xfinity Forums. To request a security PIN through the Xfinity app or website. Make sure you securely authenticate your account by signing in with your Xfinity password and ID. If you have two-factor authentication turned on, you then provide a one-time passcode (OTP). Once successfully logged in, you must request an OTP to finalize the security PIN. For those enrolled in two-factor authentication, this is the second OTP they have to provide.
You then receive a security PIN by sending it through text message to any active line on your Xfinity account. The security PIN remains valid for 24 hours and can be used to port out any phone number listed on the Xfinity account. If the security PIN is not used within the 24-hour window, you will need to request another one.
If you can’t send the security PIN using the Xfinity app or website, you must visit an Xfinity Retail Store to validate your identity
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
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1.9K Messages
7 months ago
user_cb7c3q thank you for using the Community Forums page to reach out today. We never want to lose a valued customer, out of curiosity what makes you want to consider cancellation? Are you planning on moving to a new location?
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Again
Expert
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32.7K Messages
7 months ago
@user_cb7c3q
Your account number can be found on your billing statement. What transfer pin are you referring to?
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user_n9ctv2
Visitor
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1 Message
2 months ago
how do you get a transfer pin number
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