Visitor
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1 Message
Account not reflecting cancellation
I canceled my services over the phone with an agent and received a cancelation confirmation number. My account now shows a credit for “upcoming charges,” but nowhere in the app do I see that my services have been canceled. I also still see an amount due on December 22 for services in January, even though I canceled service for today.
Accepted Solution
XfinityRaul
Official Employee
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2.4K Messages
2 hours ago
@user_2q2wzi I would be more than happy to review your account to confirm the cancellation status of your order. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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