Visitor
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3 Messages
Account Help - Downgrade to Internet Only
Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services entirely today and remove all associated equipment and broadcast fees. I want to move to a standalone 1 gigabit internet plan. I see Xfinity is offering the plan for 60/month and includes the gateway and Disney+/Hulu bundle in that price. Please help me transition my account to internet only plan immediately so I an get my bill down to a manageable level. Thank you.
XfinityAbby
Official Employee
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877 Messages
8 hours ago
Hello @user_vaj034 thank you for reaching out on our community forum! I understand that it is so important to keep your bill within your budget. I would love to go ahead and review the options available on your account.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
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user_vaj034
Visitor
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3 Messages
6 hours ago
I had to step away from my computer so I missed the agent DM message, hopefully someone can assist me complete this today. Thank you
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