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user_vaj034
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Friday, May 15th, 2026 11:47 PM

Account Help - Downgrade to Internet Only

Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services entirely today and remove all associated equipment and broadcast fees. I want to move to a standalone 1 gigabit internet plan. I see Xfinity is offering the plan for 60/month and includes the gateway and Disney+/Hulu bundle in that price. Please help me transition my account to internet only plan immediately so I an get my bill down to a manageable level.  Thank you.

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1 hour ago

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XfinityAbby

Official Employee

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877 Messages

17 hours ago

Hello @user_vaj034 thank you for reaching out on our community forum! I understand that it is so important to keep your bill within your budget. I would love to go ahead and review the options available on your account. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_vaj034

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4 Messages

No, the question wasn't answered satisfactorily, you did not assist (failed to complete the verification even though I provided it within 1 minute of getting the code) and the other person who picked up the chat also failed to complete the verification for the same reason) - kept me on the chat for over 80 minutes, ignored my request for the current loyalty/promotion plan, a 35 minute silence at the end of the chat refusing to respond. This was a refusal of service by your team. If this really is Official Xfinity Employee, let's see if Official Xfinity Manager or Corporate Executive actually reads this and responds. There should be a thumbs down for the comments.

(edited)

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1 hour ago

user_vaj034

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4 Messages

15 hours ago

I had to step away from my computer so I missed the agent DM message, hopefully someone can assist me complete this today. Thank you

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